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15-Nov-2017 10:23

Please note that Google may change what is required from time to time and in particular cases.

Microsoft Next of Kin Process: What to do in the event of the death or incapacitation of a loved one with a Hotmail account.

What products does the Microsoft Next of Kin process support?

At this time, the Microsoft Next of Kin process supports only Windows Live Hotmail or MSN Hotmail accounts (email accounts ending in @hotmail.com, @live.com, @windowslive.com, or @msn.com).

What documentation will I need to provide for the next of kin process?

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If we are able to move forward based on our preliminary review, we will send further instructions outlining Part 2. Please note that submitting these materials will not guarantee that we will be able to provide account content so we recommend not embarking on Part 2 until you hear back from us regarding Part 1.

If you have lost a family member, or have a family member who has become medically incapacitated, the following information will help you contact Microsoft regarding their Windows Live Hotmail or MSN Hotmail account.